Refund & Return Policy – Daisylook

At Daisylook, we want you to feel comfortable and confident with every purchase. Whether you are choosing a thoughtful holiday present, discovering seasonal decorations, or finding something special for a celebration, we aim to make your shopping experience enjoyable and dependable.

We understand that not every purchase may turn out exactly as expected. This policy outlines when an item may be returned, how to submit a return request, and what to expect once a refund has been approved.

Please review the following information before returning any merchandise. If you have questions or need help with an order, our customer service team is here to assist.

1. Conditions for Eligible Returns

Customers may submit a return request within 30 days of receiving their order. To be considered under our standard return guidelines, returned merchandise should satisfy the following requirements:

• Items must be unused, in good condition, and free from damage that occurred after delivery.

• Original tags, labels, identification marks, and product details must remain attached or undisturbed, where applicable.

• All supplied accessories, protective materials, original packaging, and product components should be included.

• Items must not have been washed, worn, modified, or mishandled after receipt.

Products that show signs of use, customer-caused damage, or unauthorized alterations may be ineligible for a standard return. Additional restrictions may apply to certain personal-care or hygiene-related products.

To make the inspection process easier, we encourage you to keep the product and its packaging in their original condition until your return request has been reviewed.

2. Steps to Submit a Return Request

Every return must first be reviewed and approved by our customer service team. Please do not send an item back before receiving return authorization.

Follow the steps below:

1. Get in Touch with Daisylook. Email service@daisylook.com with your order number and a short explanation of the reason for your return. If the merchandise arrived damaged, defective, or different from what you purchased, please include clear photos showing the problem.

2. Receive Return Approval. Our team will assess your request and confirm whether it qualifies under the applicable return conditions. If accepted, we will provide the return authorization and the necessary shipping instructions.

3. Prepare Your Package. Pack the approved merchandise carefully to help prevent damage during transit. Please place your order number or other identifying details inside the parcel.

4. Send the Return as Directed. Use the return address and shipping method provided by our customer service team. Do not dispatch the package until you have received the correct instructions.

We recommend using a shipping service that provides tracking so that the parcel can be monitored during delivery.

For returns unrelated to a confirmed product defect, incorrect shipment, or another issue attributable to Daisylook, the customer will generally be responsible for the return shipping cost.

If you independently arrange the return shipment, Daisylook cannot guarantee reimbursement for parcels lost or damaged during transportation.

3. Return Review and Refund Timeline

Once your authorized return has arrived at the designated facility, our team will examine the merchandise to verify that it meets the return requirements outlined above.

We will contact you after the inspection has been completed and the refund decision has been determined.

For approved returns, we generally submit the refund to the original payment method within 5–7 business days after approval. Please note that the actual posting time may vary depending on your bank, card issuer, or payment service provider.

Unless applicable consumer protection laws state otherwise, refunds ordinarily cover the amount paid for the eligible returned merchandise.

Original shipping and delivery charges are generally not refundable. Exceptions may apply if the return is caused by a confirmed fulfillment error, product defect, or another circumstance where reimbursement is legally required.

If your purchase qualified for a free-shipping promotion, any relevant shipping adjustment will be handled according to the original promotional conditions and applicable laws. Daisylook will not impose deductions or fees that are prohibited by law.

4. Exchanges and Choosing Another Product

If you would prefer a different product, colour, design, or style, our customer service team can explain the available options.

Please contact service@daisylook.com and provide your order number along with the details of the alternative item you would like.

Our store features holiday gifts, seasonal decorations, and other products that may change according to the time of year. Because availability can vary, we cannot guarantee that every item will remain in stock for an exchange.

In many cases, the simplest solution is to return the original merchandise, provided it meets this policy's requirements, and place a new order for the product you prefer.

This allows you to choose from the items currently available at Daisylook. Our team will be happy to clarify the applicable process and answer your questions before you proceed.

5. Damaged, Faulty, or Incorrect Merchandise

We want your purchases to arrive in the condition you reasonably expect. If your parcel contains the wrong product, or an item arrives with visible shipping damage or a manufacturing defect, please notify Daisylook as soon as reasonably possible.

Email service@daisylook.com and provide the following details:

• Your order number or purchase reference.

• A brief explanation of the issue and when you first noticed it.

• Clear photographs of the affected product and its packaging, if relevant.

After reviewing the information, our team will determine a suitable resolution based on the specific circumstances. Depending on the nature of the problem and product availability, a replacement or refund may be offered.

Where an issue is confirmed to have resulted from an error attributable to Daisylook, any applicable shipping costs will be handled in accordance with this policy and relevant consumer protection laws.

6. Products Subject to Return Restrictions

Certain merchandise may have additional return limitations because of hygiene requirements, promotional conditions, or other legitimate restrictions disclosed before purchase.

Depending on the product and the conditions presented at checkout, these may include:

• Personal-use or hygiene-sensitive products that have been opened or used.

• Items clearly marked as final sale or clearance before the order was completed, where permitted by applicable law.

• Gift cards and promotional vouchers, except where a return or refund is legally required.

Where relevant, product-specific restrictions will be explained in the applicable product listing or purchase terms.

All return exclusions are subject to applicable consumer protection laws. Nothing in this policy is intended to remove, restrict, or override any rights that customers are entitled to under the law.

7. What to Do If Your Refund Is Delayed

If Daisylook has confirmed that your refund was approved but you have not yet received the funds, the following steps may help:

1. Review Your Original Payment Account. Check the bank account, card statement, or payment account used for the purchase to see whether the refund has been credited.

2. Contact Your Payment Provider. Ask your bank, card issuer, or payment service whether the refund is still being processed. Some providers may need additional time before the transaction appears on your account.

3. Reach Out to Daisylook. If the refund is still missing after checking with your payment provider, email service@daisylook.com. Include your order number and any refund confirmation information you have received.

Our customer service team will review the transaction details available to us and help you check the refund status.

8. Return Address and Shipping Authorization

To ensure that returned products can be properly identified and processed, Daisylook provides the appropriate return address separately after a request has been reviewed and approved.

Please wait for our customer service team to send you the authorized return destination and shipping instructions before sending any merchandise.

Do not use an address from an old shipping label, previous message, or unrelated order document as your return destination. Parcels sent without the correct authorization or instructions may experience processing delays or may be difficult for us to identify.

If you need clarification about the return destination or shipping arrangements, please contact us before dispatching your package.

9. Contact Daisylook

For assistance with return eligibility, damaged or incorrect orders, exchange requests, or refund progress, please contact our customer service team:

Brand: Daisylook

Email: service@daisylook.com

Website: www.daisylook.com

Address: 3245 Main Street, Marion, NY 14525, United States

We appreciate your understanding and the opportunity to help resolve any concerns with your purchase. Our aim is to make the return and refund process as clear and straightforward as possible.

Thank you for choosing Daisylook for your holiday gifts, seasonal decorations, and special finds. We hope our products bring warmth, joy, and memorable moments to your celebrations throughout the year.

Warm regards,

The Daisylook Customer Care Team