PAYMENT & SHIPPING
Q: What payment methods do you accept?
A: We currently accept PayPal and Credit Card
Q: What shipping method do you use?
A: We use FREE standard shipping if order over $49
Q: How much does shipping cost?
A: Over $49, Standard shipping is free; Below $49, Standard shipping is $3
Q: How long does shipping take?
A: In our experience, express takes around 3-6 working days and standard shipping usually takes between 7 -15 working days
Q: How long does dispatch take?
A: We try to ship as quickly as possible after receiving payment. In normal circumstances it takes 3-5 work days to process an order. We do not pick and pack on weekends or holidays.
Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com
Q: Do you charge tax?
A: No we do not charge tax on our products
REFUNDS, RETURNS AND EXCHANGES
PLEASE CONTACT US BEFORE RETURNING GOODS. DO NOT RETURN THEM TO THE ADDRESS ON THE PACKAGE AS THAT IS OUR SHIPPING AGENT AND WE WILL NOT RECEIVE THE PARCEL BACK.
Q: What should I do if I change my mind once I’ve received my purchase?
A: Please contact us at the email firstname.lastname@example.org. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.
Q: What should I do if my purchase is faulty?
A: Please contact us at the email email@example.com, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.
Q: What should I do if my purchase doesn’t fit?
A: Please contact us at the email firstname.lastname@example.org.We do ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.
Q: Where are returns sent to?
A: Please contact us at the email email@example.com.
For more information on our returns policy, please visit our Returns page
Got any other questions that we haven’t covered here? Just drop us an email firstname.lastname@example.org. and we’ll get back to you as soon as possible!